FarmainCloud: online CRM and ERP for pharmacies and parapharmacies

FarmainCloud is the right place to manage all the digital services of your pharmacy 

The term CRM refers to everything related to Customer Relationship Management, or rather the management of relationships with its customers. 

Better manage the relationship with each individual customer it is important for improve the results of your business: a satisfied customer will return to a trusted place. It creates a lasting bond and trust and the customer will become a real one ambassador of your pharmacy: will recommend your business to friends and family and remember that there is nothing stronger than the word of mouth. 

With few customers it is easy to remember the name and / or the drugs they take, but when there are many customers it is not so easy to remember everyone's needs. That's why the solution is CRM software for have in a single click all the synchronized and constantly updated information of each individual customer of your pharmacy, offline and online.

FarmainCloud and the Caygri's ERP (business management software) and CRM service to connect all the web services of the online and offline pharmacy. 

Why choose FarmainCloud? 

  • manage customers, apps, employees, e-commerce and management in one place
  • Economic, online and always available for you and your customers 
  • ERP in the cloud always accessible via the web: connect all customers and automate processes
  • Reminder, automatic follow-ups 
  • 7 / 7 assistance via ticket and chat
  • Sure against hackers, sniffing and all cyber dangers and accessible both from PC and from mobile  

To discover the features of FarmainCloud, book your demo now. 

A single place to manage all digital services 

Goodbye to manually entering all customer information and updating it! 

FarmainCloud will no longer waste you precious time and energy organizing the database, because in CRM everything is synchronized for each individual customer, whether offline or online. 

It is the single place for the management of all the digital services of your pharmacy. Manage your pharmacy, e-commerce and app in a single panel. In fact, by choosing and buying FarmainCloud there is an e-commerce ready to start selling online. A modern e-commerce with all the features to go online, reach customers from the comfort of their home and increase turnover. Compatible with your equipment (all speakers!) And loyalty cards. 

The features of FarmainCloud are many. Some examples: 

  • analysis constant and updated costs, revenues, profits
  • complete registry of customers (synchronization of customer data both online and offline) and advanced profiling
  • follow up continue with sending newsletters and sms
  • reports and statistics Advanced
  • import web and management price list
  • management of Events
  • management of equipment rental

FarmainCloud is also the solution for connect your pharmacy with your GP in your area, in addition to the functionality of sending of electronic prescriptions. 

FarmainCloud: how does it work? 

CRM and ERP for the innovative pharmacy. This is FarmainCloud, the CRM to connect all web services and the management of your online and offline pharmacy. Customers, employees, sales, purchases - all in one place. 

  • Everlasting attainable, from PC or mobile, to always manage all the processes and services of your pharmacy, from customers to employees, from sales to expenses 
  • Customer Relationship Management to satisfy all the needs and requests of your customers online and offline. Having the detailed profile of each individual customer helps you to respond adequately to each one: having loyal customers means increasing sales. Reminder, follow up Continuity and attention in their path to the pharmacy (online and offline) make a customer happy and satisfied. He will come back to you! 
  • To constantly monitor sales flows and customer records, we have integrated with 12 pharmacy management software (Wingesfar, Winfarm, FarmaConsult, UFI Farm, EasyPharma, Sofia, InfoFarm.net, Planet Siteam Farma, FarmaGest, Sistema F Platinum, Genius and Winfarm 2000)
  • You can import the loyalty card holder data and find out about their buying behavior. FarmainCloud supports eFedelitu, Fidelity Salus and Uniclub. 

In Caygri we have developed a Modern, intuitive and fully customizable CRM according to the needs of each pharmacist and their pharmacy. FarmainCloud can be integrated with our digital products for your pharmacy, such as FarmaEcommerce, ProntoinFarma and BOTinFarma. Contact us now and turn your pharmacy digital. 

CRM: what it is and why it is important for your pharmacy

CRM (Customer Relationship Management) is the tool to better manage relationships and interactions with your customers 

In a competitive market, overcrowded with competitors and products, it is essential stand out and know how to manage relationships in the best way with individual customers, suppliers and other businesses. 

Welcoming customers with their name and knowing what medications they are on is a good practice but a service that is difficult to put into practice. When dealing with numerous customers, it is humanly impossible to remember everyone's regular purchases or needs. 

Here because the solution is to invest in CRM software, a tool that can help you be more organized and better manage customer interactions. 

What is CRM? CRM stands for Customer Relationship Management and it is the software that contains all the synchronized and constantly updated information of every single customer of your pharmacy, offline and online. All possible points of contact to attract their attention and establish a trusted pharmacist-customer relationship, without straining too much memory. 

The pharmacy is a trusted place: why manage the relationship with customers 

Adopting and installing a CRM means putting the customer at the center. CRM is the tool for creating, developing and growing a personalized relationship with each individual customer. Collects data on current and potential customers, useful information to improve the customer experience in the pharmacy. An experience more targeted to the individual brings a net improvement to turnover. 

For customers, the pharmacy is a trusted place: the pharmacist is a figure they gladly return to for advice and information. This creates a stable, quality relationship that lasts over time: a relationship of loyalty. 

A loyal customer: 

  • it is less cost-sensitive and less likely to purchase competing drugs. The first thought is product reliability
  • has a Word of mouth powerful. He will speak well of the pharmacy and / or products with friends and family. Word of mouth is one of the keys to success
  • does not need paid advertising campaigns, events, etc. He already knows your pharmacy and already buys your products, he needs no introduction. 
  • is more prone to purchase other products of the same line and / or brand. 

An efficient customer service helps to create a good after-sales service and to create relationships with all customers, who will see in the pharmacy the trusted place where they can go for purchases of drugs and / or products and advice of various kinds. 

CRM software is the indispensable tool for building a database on customers and keeping in constant contact with them. The installed CRM is always updated and synchronized with the pharmacy databases and includes all customers, even those online.  

The reasons for investing in CRM software

A CRM allows you to collect detailed customer data and store it in an easy-to-access database, helps meet customer needs and improve retention rates. 

Why invest in CRM software? 

  • keep track of each customer's history and purchasing habits. Thus, it is easy to develop customized services based on what they want and need. With a CRM tool you can propose personalized offers, discounts or promotions via the Web, mobile, social and on-site devices. 
  • It is the tool for easily stay in touch with customers. Drive repeat purchases, send notification emails and reminders, personalized offers, quickly respond to questions, concerns or complaints on social networks and send updates. All interactions in one easy-to-access tool. The CRM tool is constantly synchronized with all the data of the pharmacy's customers, online (those who buy on e-commerce) and not. 
  • Usable by all employees of your pharmacy that they have access to all customer data they are serving: birthday, interests, social media, sales history and contact details. By complying with current privacy regulations, it is also a useful tool for keeping track of a customer's health information. 

If you are looking for CRM software for your pharmacy, contact us immediately.  In Caygri we offer you digital solutions for your pharmacy: web and e-commerce services, marketing strategies and the management of dedicated servers and VPS. We are partner company Google Adwords and Facebook ADS for sponsored campaigns, certified Magento Developer and Prestashop partnership.